Free shipping on orders $300+

FREQUENTLY ASKED QUESTIONS

PRODUCT & STOCK

Hours of Operation

Our operating hours are Monday through Friday 9 am - 4pm.

Business days do not include weekends or holidays. Orders placed after on Friday after 12 P.M. or over the weekend will being processing on the following Monday.

Shipping

Orders are shipped within 1-2 business days.  

If your item is returned for an insufficient address or you did not claim your package pick up with USPS; a reship fee will be charged to ship the item back. If you request a refund a restock fee will occur of 20%.

Once a package has left our facility we are no longer responsible. Customers do have the right to add insurance on packages. Packages are only insured on orders $100.00 or more. If the item is lost, stolen or damaged through transit please contact the carrier.

You may purchase insurance through Route on the checkout page.

WE, LLAMA MOMMA COMPANY; WILL NOT BE RESPONSIBLE OR HELD ACCOUNTABLE FOR PACKAGES LOST, STOLEN OR DAMAGED THROUGH TRANSIT.  PLEASE BE AWARE OF YOUR OPTIONS TO ADD INSURANCE ON YOUR PACKAGE(S)

Refunds + Exchanges

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 Please Note:

  • You will receive your order anywhere from 6-12 business days from the date that it is shipped out , not the date the order is placed.
  • After your payments is authorized and verified, it can still take up to 2-3 business days to process your order in our warehouse.

Exchanges:

All postage costs for returns must be covered by the customer.

Write us a note on your packing slip stating the product and we will replace the damaged product with a new one. For further questions, please contact us at hello@llamamamacompany.com

What is Sezzle?

Sezzle gives customers the ability to split their purchase into 4 equal interest-free payments.

Your order is still processed in our standard shipping time, not when you are done making payments for the product.

CONTACT US

  • Mon-Fr 9:00AM - 4:00PM
  • hello@llamamamacompany.com