FREE SHIPPING ON ORDERS 200+

FREQUENTLY ASKED QUESTIONS

PRODUCT & STOCK

Hours of Operation

Our operating hours are Monday through Friday 9 am - 4pm.

Business days do not include weekends or holidays. Orders placed after on Friday after 12 P.M. or over the weekend will being processing on the following Monday.

Shipping

Standard Mommy Bags are shipped within 1-2 business days. Hospital Bags are shipped in 2 weeks.

 

If your item is returned for an insufficient address or you did not claim your package pick up with USPS; a reship fee will be charged to ship the item back. If you request a refund a restock fee will occur of 20%.

Once a package has left our facility we are no longer responsible. Customers do have the right to add insurance on packages. Packages are only insured on orders $100.00 or more. If the item is lost, stolen or damaged through transit please contact the carrier.

You may purchase insurance through Route on the checkout page.

WE, LLAMA MOMMA COMPANY; WILL NOT BE RESPONSIBLE OR HELD ACCOUNTABLE FOR PACKAGES LOST, STOLEN OR DAMAGED THROUGH TRANSIT.  PLEASE BE AWARE OF YOUR OPTIONS TO ADD INSURANCE ON YOUR PACKAGE(S)

Why do Hospital Bags take so long to ship?

We are a small company and want to avoid last minute orders with due dates that don't allow enough time for us to get the product to our mommas. Allowing a 2 week shipment time allows mommas to place their order far enough in advance to fulfill them stress free.

Refunds + Exchanges

We do not offer cash refunds at this time. However, if an item does not work out for you, we would be happy to offer you a store credit that will go toward your next order once your item has been returned or an exchange.

 Please Note:

  • You will receive your order anywhere from 6-12 business days from the date that it is shipped out , not the date the order is placed.
  • After your payments is authorized and verified, it can still take up to 2-3 business days to process your order in our warehouse.

Exchanges:

All postage costs for returns must be covered by the customer.

 

Write us a note on your packing slip stating the product and we will replace the damaged product with a new one. For further questions, please contact us at customerservice@llamamommacompany.com

What is Klarna?

Klarna gives customers the ability to split their purchase into 4 equal interest-free payments.

Your order is still processed in our standard shipping time, not when you are done making payments for the product.

What's in the Ultimate Hospital Bag

  • Robe
  • Swaddle
  • Toothbrush
  • Toothpaste
  • Shampoo
  • Conditioner
  • Deodorant
  • Body wash
  • Gel Ice Breast Pads
  • Perineal Ice Pack
  • Reusable Nursing Pads
  • Vegan Nipple Butter
  • Organic Perineal Spray
  • FridaBaby Cradle Cap Brush
  • Going Home Onesie
  • Wooden Comb/Brush Set
  • Portable Bidet Bottle
  • Maternity Panties
  • Overnight pads
  • Hair ties

CONTACT US

  • Mo-Fr 9:00AM - 4:00PM
  • customerservice@llamamamacompany.com