Once your order has been dispatched, Llama Momma Company accepts no responsibility for loss or any damage to your package. If there are any delays or concerns with your package once posted (including the rare case of your package not arriving) Llama Momma Company is not liable as we have no control once it is with the postal service. In this instance, please contact your local postal service with the tracking number that was provided when the package was sent (USPS for US customers & Your local postal service for International customers). Unfortunately, we are not able to give any refunds or resend orders in these circumstances.
Typically, orders will ship out within 3-5 business days of ordering and will be shipped Standard Service. Once shipped, orders are generally received within 6-12 business days. While we will do all we can to ensure your order is delivered on time, Llama Momma Company cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.